Network Connectivity Friday 27th September 2024 07:35:44

We are currently investigating a network connectivity issue that is affecting some of our customers access to services in our Lenoir datacenter. We will update as soon as possible.

Network has been preforming optimally today. We will be keeping this open until we are built back to our original state of redundancy. This will take the next several days to weeks due to the devastation that has occurred in the region. We will be sending a team (as soon as it is deemed safe to travel to these areas) to oversee the reinstatement of all routes to all current egress points. We are also currently in discussions about adding a third to the north.

We, and the region have never before seen devastation on this level from a natural disaster. Entire towns are just gone, and communities are in still inaccessible. We are thankful for the folks taking on the seemingly impossible task of putting this all back together. Our thoughts and prayers go out to all who live in the region.

Posted 1 month ago by cphillips

As of 2:27a connectivity has been initially restored. It is very likely that it is running below its full design redundancy at this time and will take a bit to stabilize. We may also see additional bounces during these early hours. We will have more information once we communicate with the boots on the ground later this morning.

Posted 1 month ago by cphillips

Crews have been dispatched and are actively working to repair the damaged underground fiber segments in areas that are accessible, and route around those that are not.

We expect that connectivity will be restored within the next several hours, but we are not able to provide a specific ETR due to the extensive nature of the damage from the storm.

Posted 1 month ago by cphillips

Restoration efforts are still underway and we are actively collaborating with our partners to resolve the ongoing situation as swiftly as possible.

Our carrier partners are in communication with the power companies, performing repairs and will provide updates at the earliest opportunity.

We will continue to closely monitoring the situation. We sincerely appreciate your patience and understanding during this challenging time.

Posted 1 month ago by cphillips

Our team continues working closely with our carrier partners to restore services as quickly as possible.

We understand the inconvenience this may cause, and we deeply appreciate your patience and understanding during this time. Please be assured that we are doing everything in our power to minimize the disruption, and we will continue to provide updates as soon as new information is available.

Posted 1 month ago by cphillips

We have confirmed the issue is due to upstream network outages in both our Atlanta and Charlotte egress points due to the Hurricane Helene. We are working to resolve as quickly as possible but do not have an ETR at the moment due to the unprecedented nature of this event.

We will continue to provide updates as they become available.

Posted 1 month ago by cphillips